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iPhone

Pocket Informant for iPad/iPhone/iPod Touch

Tips:

  • Goto today button: Double tap the Calendar tab
  • Want to use iOS calendars to read native iOS calendar data? Settings->Calendars->iOS Calendars->ON
  • Seeing duplicate data? Check to see if you have iOS calendars on. If you use both sync and iOS calendars with the same data, you will see duplicates. Pick one or the other.

2.0 Release Notes:

General Sync Support:

  • too many HTTP redirects error: This is always a networking error or an error on Google's servers. We suggest trying again in a few minutes, but if that does not solve the problem you may want to try resetting your iOS device. This will clear its networking. Simply press the top on/off button and hold it until a red slider shows up and use that slider to turn off the device. Then press it again to start the device. Finally try syncing again.
  • Sync Server has responded saying it is currently too busy. Please try again later.
  • Google Sync Error: Try again in 5 minutes.
  • Google Sync freezes or times out with an error in the sync log "Internal Error". This is a Google Server error. A reset sync will help.
  • If you are having reproducible sync problems, turn on Sync Logging first. Goto Settings->Advanced->Logging->Sync Logging. Then reproduce the issue and tap on Settings->Help (top left corner). Tap on the Logging tab and then choose the option to send the logs to support with a description. Please describe your issue as best as you can. Include relevant information such as the name and date of the events or tasks you are having an issue with.

Crashing On Startup  CLICK HERE

Basic Software Support including operation, Google/Toodledo sync, bug reports, feature requests  REQUEST SUPPORT

Desktop Sync

Desktop FAQ:

  • Cannot get WDS and Pocket Informant to connect to each other? More Info
  • Getting any errors that begin with 0x? Most of these errors come from Windows and are due to Outlook components being corrupted or security software blocking access to them from WDS. Usually a reinstall works. More info here.
  • Need to activate/register WDS? If you need your Registration Code Search/Receipt click here to get it from eSellerate.
    • If you are using a version of WDS earlier than 1.1 Final and also Pocket Informant 1.62 or higher and cannot connect this article will help you.

    Basic Software Support  REQUEST SUPPORT
    Please remember to include any Desktop Sync Logs with your request if applicable.

    DeepFish

    Tips:

    • DeepFish only works with IMAP servers - not POP3. For example GMail is IMAP. Exchange is usually IMAP. Yahoo is usually POP3 unless paid. Hotmail is IMAP.
    • If DeepFish doesn't work with your specific server, please enable logging and then send the logs within the Settings area.

    Basic Software Support REQUEST SUPPORT

    Note2Self for iPhone

    Basic Software Support REQUEST SUPPORT
    Android

    Pocket Informant for Android

    Tips:

    • Pocket Informant reads/writes the native calendar database of your Android device. Any calendar sync that occurs is handled by the device, not Pocket Informant.

    If you're having problems with downloads, installs, refunds, payments, or Android Market access, please contact the Android Market team through the Android Market Help Center and user forum.

    Basic Software Support including operation, sync, bug reports, feature requests  REQUEST SUPPORT

    Note2Self for Android

    Basic Software Support REQUEST SUPPORT
    BlackBerry

    Pocket Informant BlackBerry

    Tips:

    • Toodledo sync may require you to enter your carrier's APN information
    • If you copy and paste your registration code, please remove any trailing spaces the RIM clipboard may have added
    • Having trouble with touch not working in some screens? Check your Permissions to allow touch.

    Basic Software Support REQUEST SUPPORT

    Is your issue registration related? If you have lost your registration code, first try this page which will bring up your code onscreen as well as email it to you: Click Here to Find your Registration Code.

    Note2Self for BlackBerry

    Basic Software Support REQUEST SUPPORT

    Is your issue registration related? If you have lost your registration code, first try this page which will bring up your code onscreen as well as email it to you: Click Here to Find your Registration Code.

    Support may be delayed by a few days as our Head Support Technician is in the hospital, and we are picking up the slack. We appreciate your patience in this unexpected situation.