Aug 28 2008


BlackBerry® - Online Support Requests
   

Because most of the questions we get require us to ask certain bits of info, we can speedup the support process by asking for some information up front. All support requests are logged in the database.

Before submitting a technical issue - make sure you are using the latest release. Do not submit support requests for beta releases. Feel free to test beta releases to see if your issue has already been taken care of. Or if you are using a beta version, pleast post your issue here. Click here for more information.

Please look at the FAQ as that also contains the top questions we get via support.

All fields are required

Your name
Your e-mail address
   
BlackBerry® Hardware
Desktop Operating System
Syncing solution used
   
Our Software name and Version

For version info check the About screen and include specific product name and build # or revision. This information is critical to providing proper support.

Examples are "FlexWallet for BlackBerry", or "Pocket Informant for BlackBerry", or "VoiceMinder for BlackBerry"

   
Short Description
Message

If this support request is about Registration - please include your order number, registration code, or other identifiable information.
Files to attach (bitmaps or logs)
In some cases we need a log from the BlackBerry Sync:
C:\Program Files\Research In Motion\BlackBerry\FlexWalletSync.log